Application Support Engineer - Microsoft 365
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-09-12
Listing for:
Adria Solutions Ltd
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Application Support Engineer
We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services particularly Entra , SharePoint, and Power Shell scripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities 1. Customer Onboarding & Implementation- Support initial setup of client environments, including user accounts and site configurations.
- Troubleshoot onboarding issues (e.g. Entra s, SharePoint configurations).
- Act as liaison between clients and development teams to elevate and resolve issues.
- Advise on Microsoft 365 tenancy best practices.
- Assist with data import into SharePoint, resolving any issues that arise.
- Execute Power Shell scripts for bulk changes across customer environments.
- Serve as an internal escalation point for 1st Line Support queries.
- Collaborate with the Support team on resolving complex Microsoft 365-related issues.
- Automate routine or repetitive tasks to improve operational efficiency.
- Maintain internal knowledge bases and troubleshooting documentation.
- Ensure accurate recording of client tenancy configurations and technical notes.
- Strong client service orientation and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proven ability to perform under pressure in a fast-paced environment.
- Self-starter with a proactive, hands-on approach to tasks.
- Experience managing multiple concurrent projects to tight deadlines.
- Excellent written and verbal communication skills.
- Confident in leading meetings and presenting solutions to clients.
- Solid analytical and troubleshooting skills.
- Microsoft SharePoint Advanced understanding of site configurations and permission management.
- Microsoft Entra with identity and access management and tenant setup.
- Power Shell Proficient in scripting and task automation.
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical insurance
- Dental insurance
- Life assurance
- 3 days office based
- Manchester City Centre Office
Application Support Engineer
- Manchester
- Microsoft 365 services particularly Entra , SharePoint, and Power Shell scripting.
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