Workday Technical Consultant - Integrations and Extend

About the job you’re considering

We are looking for an experienced Workday Technical Consultant to join our Workday Practice, with a specific focus on Workday Integrations, Workday Extend, Application Managed Services (AMS), optimisation and continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills.

You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable and continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience.

Your Role As a Workday Technical Consultant focused on Workday Integrations and Workday Extend, you will support the delivery of high-quality Workday managed services, enhancements and optimisation initiatives across live Workday environments. You will analyse technical requirements, design and support integrations, develop and maintain Extend applications, troubleshoot production issues, support service requests and contribute to continuous improvement activity.

You will be expected to bring a modern consulting mindset: practical, service-focused, outcome-led and comfortable helping clients understand how to use Workday technology, data, automation and emerging AI-enabled functionality responsibly and effectively. You will also support knowledge transfer, documentation and reusable technical assets that help build a scalable AMS capability from the Manchester office.

AMS service delivery and technical support

Support the delivery of Workday AMS services by managing technical incidents for Workday Integrations and Workday Extend applications as well as service requests, change requests and enhancement activity through Service Now or other ITIL-aligned service management platforms.

Analyse integration, Extend, reporting and security-related issues, identify root causes, propose practical resolutions and work with client and internal teams to deliver timely, high-quality outcomes.

Support service operations across defined hours of service, including shift-based coverage between 07:00 and 19:00 and shared on-call support for P1 incidents as required.

Integration and Extend delivery

Design, build, test, validate, deploy and document Workday integrations using appropriate Workday tools and patterns, including Studio, EIB, Core Connectors, Cloud Connect and APIs.Develop, support and enhance Workday Extend applications, ensuring solutions are secure, maintainable, user-focused and aligned to agreed design principles.

Support integration monitoring, error handling, data validation, defect resolution and production support activity across Workday and connected systems.

Produce and maintain high-quality technical deliverables, including integration design documents, mapping specifications, test evidence, deployment notes, run books and support playbooks.

Optimisation and continuous improvement

Review existing integrations, Extend applications and technical processes to identify opportunities for simplification, standardisation, automation and improved resilience.

Support enhancement and optimisation initiatives from requirement analysis through design, build, testing, deployment and transition into support.

Support regression testing, release assessment and bi-annual Workday release activity, helping clients understand technical impacts and adopt relevant new capabilities.

Promote reusable patterns, technical standards and automation where they improve quality, speed and consistency across the AMS service.

Your skills and experience

Experience supporting and/or delivering Workday Integrations and Workday Extend solutions, ideally including implementation, post go-live support, optimisation or AMS service delivery experience.

Workday Integration certification and/or…