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24/7 Service Delivery Lead - ITIL & Customer Focus
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-08-24
Listing for:
ConnexAI
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
ConnexAI is seeking a Service Delivery Manager to lead a 24/7 Service Desk across channels. You will mentor the team, ensure SLA adherence, and drive customer satisfaction. Your ITIL-based approach will shape a responsive, efficient support environment and continuous improvement initiatives.
The role involves day and night shifts on a rotating schedule, with a focus on performance management and strong communication with customers and technical teams.
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