Deskside Support Engineer

Deskside Support Engineer Salary: £30,000 - £35,000

Location:

Manchester (Onsite)

We're seeking a Deskside Support Engineer to join an onsite IT team, providing hands-on support to end users and resolving technical issues that cannot be solved remotely.

Key Responsibilities

Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams.
Diagnose and resolve hardware, software, peripheral, and user issues.
Build, image, configure, and deploy laptops, desktops, and mobile devices.
Support hardware refreshes, device rollouts, and new starter setups.
Manage Active Directory accounts, password resets, and user administration.
Troubleshoot printers, AV equipment, meeting room technology, and basic network issues.
Update and manage tickets through the ITSM system, ensuring excellent communication with users.
Support endpoint security tools including Microsoft Defender, antivirus, and device encryption.

Essential Skills

Experience in Deskside, Desktop, or 2nd Line Support.
Strong knowledge of Windows 10/11 and Microsoft 365.

Experience with device builds, imaging, deployment, and hardware support.
Active Directory administration experience.
Knowledge of Microsoft Defender, antivirus, and endpoint security.
Basic networking and troubleshooting skills.
Experience using Service Now or a similar ITSM platform.
Excellent customer service and communication skills.
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link:
Flexible Application Process - (url removed)/work/flexible-application-process