Onsite Desktop Engineer

About the job you’re considering

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.

Important - This role is an onsite position with a need to be on client site 5 days per week (Monday-Friday) in Knowsley, you will also facilitate Smart Hands and On-Call services, including obtaining IPAF Operator certification to be able to safely work  you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role Excellent communication and interpersonal skills, with the ability to interact effectively with customer and technical teams at all levels.

Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.

Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles.

Responsibility for resolving Incidents and Service Requests to defined service levels.

Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).Your skills and experience

Ability to work within a busy environment and can work calmly under pressure.

Providing advice with guidance through user best practices, identifying, and mitigating repeatable cases and creating knowledge base articles (KBA’s).Critical thinking and problem-solving skills, with an ability to think outside the box.

Working knowledge of Microsoft Windows Operating Systems (10 and 11), including build & Microsoft 365 (M365) Office Suite.

Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.

Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models

Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity

An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette.

ITIL Qualified or an interest in automation scripting technologies, would be advantageous.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are…