IT Support Technician

Role overview

• Location Manchester
• Salary £28,000 - £35,000
• Type Permanent
• Sector IT Support
• Reference BW-ITS-001

Birchwell Associates is supporting an established business in the search for an IT Support Technician. This role will suit someone who enjoys solving practical technical problems and delivering a helpful, professional service to users across the organisation.

You will provide first and second-line support, maintain devices and user accounts and assist with Microsoft 365, networking and wider business-system issues.

• Provide first and second-line support through tickets, phone, email and face-to-face contact.
• Set up, maintain and troubleshoot laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, user accounts, permissions and identity services.
• Assist with onboarding, offboarding, software installation and access requests.
• Troubleshoot connectivity, printing, VPN, network and core application issues.
• Maintain clear ticket notes, technical documentation and asset information.

• Commercial experience in an IT support, service desk or technical support role.
• Good knowledge of Windows, Microsoft 365 and common desktop applications.
• Experience with Active Directory, Entra  user-account administration.
• Strong hardware, software and network troubleshooting skills.
• A helpful communication style and confidence supporting users with different technical abilities.
• A structured approach to prioritising tickets, documenting work and escalating issues.

• Salary between £28,000 and £35,000, depending on experience.
• A Manchester-based position within a supportive technical team.
• Varied work across user support, Microsoft 365, devices and business systems.
• Exposure to infrastructure, networking and cloud technologies.
• Training and progression toward infrastructure, cloud or more senior support responsibilities.