Head of Technology

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

• Translate the CTO's technology strategy into an executable roadmap, and own its delivery across development, IT, and integration.
• Lead and develop the technology function - set direction, standards, and priorities across multiple teams and disciplines.
• Own the technology budget, forecasting, and cost efficiency, and report on performance to the CTO and wider leadership.
• Act as the senior escalation point for delivery, incidents, and operational risk across the estate.

• Own the software development function, with the Software Development Manager and engineering team reporting into you.
• Set engineering direction and standards, ensuring reliable, scalable, well-architected software across e-commerce platforms, internal tools, and data systems.
• Ensure the team delivers to roadmap, balancing new development, BAU, and technical debt.
• Champion engineering best practice - code quality, testing, CI/CD, security, and modern development workflows.

• Own the technology delivery portfolio - prioritisation, planning, resourcing, and reporting across all active work streams.
• Lead major change programmes end-to-end (e.g. platform migrations, ERP and WMS implementations, systems replacements) with clear governance, milestones, and risk management.
• Establish and run a consistent, pragmatic delivery framework across the function.
• Manage cross-team dependencies, timelines, and stakeholder expectations, and keep programmes on scope, on time, and on budget.

• Own IT and infrastructure across the business - cloud platforms, identity, networking, endpoints, collaboration tooling, and the supporting service desk.
• Ensure the estate is secure, resilient, and well-governed, working closely with security and SOC partners on monitoring, incident response, and compliance.
• Drive reliability and availability across critical systems, including e-commerce, data, and warehouse/fulfilment IT.
• Own business continuity, disaster recovery, and IT risk management for the technology estate.

• Own the integration landscape connecting e-commerce platforms, PIM, ERP, marketing, data, and fulfilment/WMS systems.
• Set integration and architecture standards, ensuring data flows are robust, observable, well-documented, and resilient as the business scales.
• Lead the design and delivery of new integrations and the rationalisation of existing ones.
• Ensure the right data reaches the right systems - operational, analytical, and customer-facing - reliably and at scale.

• Lead, coach, and develop managers and their teams across development, IT, and delivery.
• Own resourcing, capacity planning, and hiring across the function, building a high-performing, collaborative culture.
• Set clear objectives, run performance and development cycles, and grow the next layer of technical leadership.

• Own key vendor and supplier relationships, including contract negotiation, SLAs, and the technology SaaS estate, driving value and consolidation.
• Work closely with e-commerce, operations, data, finance, and the wider business to align technology delivery with commercial priorities.
• Communicate clearly with both technical and non-technical audiences, from engineers to the executive team.

• 10+ years in technology, with several years in senior leadership managing multiple teams or disciplines (development, IT, and/or delivery).
• Proven experience managing managers and leading multi-disciplinary technology functions, ideally within retail, e-commerce, or high-traffic digital environments.
• Strong technical foundation -…