Client Delivery Manager

Client Delivery Manager - 3 days on-site, Manchester About Finova

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.

Reporting directly to the Implementation Director, the Client Delivery Manager sits within Finova's Delivery function at the intersection of delivery excellence, customer success, and commercial outcomes. In this role, you will own the end-to-end delivery lifecycle and ongoing operational success for a portfolio of key financial client accounts spanning onboarding, implementation, enhancement projects, and in-life services.

Acting as the primary point of contact for your clients, you will build trusted partnerships up to the C-suite level while leading internal cross-functional teams to execute platform deployments effectively. Your key purpose is to maintain strong delivery governance, foster client satisfaction and NPS, identify commercial expansion opportunities, and align client roadmaps with Finova's strategic vision.

• Enterprise Software & Fin Tech
  
  Experience:
  
  Proven track record managing complex software implementations end-to-end within a software vendor or enterprise SaaS business, with explicit domain experience in financial services or banking (mortgage platform expertise is highly desirable).

• Portfolio & C-Suite Relationship Management: Demonstrated success managing a portfolio of enterprise customer accounts, with experience building trusted partnerships up to the executive/C-suite level.

• SaaS Delivery Governance & Frameworks: Deep operational understanding of SaaS/enterprise platform delivery models and strong practical mastery of both Agile and Waterfall delivery methodologies.

• Commercial Acumen & Upsell Management: Strong commercial awareness with a track record of supporting account growth, including cross-sell, upsell, and contract renewals in partnership with Sales and Product teams.

• Executive Presence & Stakeholder Alignment: Outstanding communication skills with the confidence to present progress, risks, and options to senior stakeholders, set clear expectations, and challenge constructively when needed.

• End-to-End Planning & Financial Control: Proven ability to lead cross-functional teams, manage delivery plans, map dependencies, handle risk mitigation, and oversee portfolio financial governance (including accurate invoicing).

• End-to-End Delivery Ownership: Lead the complete delivery lifecycle for a portfolio of key client accounts, steering implementations, platform enhancements, and in-life services from initial onboarding through go-live.

• Executive Partnership & Account Advocacy: Act as the primary, trusted point of contact for client C-suite and senior stakeholders, establishing a collaborative "one-team" culture between Finova and customer teams to drive high NPS and satisfaction.

• Cross-Functional Team Orchestration: Direct internal multidisciplinary teams (Engineering, Product, Testing, and Consulting) to build comprehensive delivery plans, establish accurate cost estimates, and align resource scheduling.

• Delivery Governance & Risk Control: Establish and enforce robust governance structures, tracking project milestones, managing complex cross-stream…