Senior UX Designer

We’re a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone.

Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise.

We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve.

We aspire to add value and leave a lasting benefit within those institutes.

Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver.

Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.

As a Senior Consultant, you’ll already be an expert in user centred design.

You’ll also be a leader of people and teams and advocate for user-centred design approaches.

Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

• Propose ideas that solve problems creatively and shape these into logical, coherent solutions that centre around user needs
• Design end-to-end user journeys that create the optimal user experience
• Use insights from user research and metrics to identify ‘pain points’, define and improve the design
• Explore a range of approaches to solve specific user problems and ensure that the product logically flows from one step to the next
• Produce user journeys, sitemaps, navigation schema, and annotated wireframes
• Conduct usability testing and gathering feedback
• Engage with agile, multidisciplinary teams with a user-centred design process
• Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
• Run workshops with your team and stakeholders
• Work with the Hippo design community to share best practice to ensure high standards
• Help drive our creative culture by being a highly visible advocate for all things design both internally and externally
• Map service ecosystems and define clear service propositions
• Tackle systemic, institutional problems beyond just the digital interface
• Facilitate collaborative workshops to align diverse stakeholders on service visions

We recognise that UCD consultants often lean towards core skills in UX or Service Design.

To be successful, you’ll bring strong depth in one of these areas alongside a working knowledge of the other, giving you the flexibility to zoom in and out, designing detailed user interactions or understanding and articulating full end-to-end service challenges.

You have a deep understanding of user-experience design for mobile and the web, technology trends, demonstrable design skills, and the ability to show relevant work across complex service environments.

You will have the knowledge and desire to investigate, innovate and develop emerging design, UX, service design and technology trends.

You will also have;

• Strong ability to recognize and predict use‑cases and user interaction, including happy path, edge and corner cases, and incorporate them into designs
• Experience in rapid prototyping tools, for example Sketch and Invision
• Great consultancy skills, caring about your client’s needs and motivations
• Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave
• Ability to design end‑to‑end service journeys that span multiple touchpoints, channels, and offline interactions, not just digital interfaces
• Experience translating complex policy, legal, or organisational requirements into coherent service propositions
• Deep understanding of how to influence organisational change and advocate for user‑centred design across all levels of client organizations

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%) - 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness…