Senior Consultant - ServiceNow HRSD

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

We are looking for an experienced Service Now HR Business Analyst to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the Service Now platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.

You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of Service Now HRSD capabilities such as case management, employee portals, knowledge management and HR services.

This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes.

• Support the definition, analysis and documentation of business requirements for Service Now HRSD solutions.
• Partner with HR teams to understand existing processes, pain points and improvement opportunities.
• Help map current-state and future-state HR processes, identifying opportunities to simplify and improve the employee experience.
• Translate business requirements into clear user stories, acceptance criteria, functional specifications and process documentation.

• Support the delivery of platform capabilities and features (you will not be required to configure or develop in the platform but should be able to demo or walk through deliverables to customers).
• Work with technical teams to ensure requirements are understood and delivered in line with agreed outcomes.
• Support customer workshops, playback sessions and requirements validation activities.
• Contribute to workflow diagrams, functional designs and business process documentation.
• Work collaboratively with architects, consultants, developers, testers and change and enablement teams throughout implementations.

• Define Service Now platform strategies and roadmaps for customers
• Act as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teams
• Liaise with Service Now representatives and ecosystem partners

• Contribute to responses to RFPs and RFIs, assist with proposal development and be prepared to support winning client presentations

• Opportunity to develop your skills in a growing globally recognised HR Transformation organisation
• A clear pathway into more senior Service Now and customer advisory roles
• Work within Capgemini’s strong Service Now ecosystem and partnerships
• Exposure to global deals and opportunities across the full sales to delivery lifecycle

This is an opportunity to develop your Service Now, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes.

• Service Now certifications at minimum: CIS HRSD with demonstrable experience
• Beneficial certifications;
  Service Now Certified System Administrator, CIS ITSM
• Proven experience working on:
• At least one large global / international Service Now implementation, OR
• Multiple end-to-end smaller Service Now deployments focussing on key employee 'moments that matter'
• A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
• Knowledge of Service Now HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys, workbooks and flows.
• Famil…