Principal Technical Coordinator, GMS

This role is responsible for establishing and driving a structured demand management and technical co-ordination capability across the engineering function providing clear visibility of all projects and initiatives through a centralised framework.

Working closely with engineering and business stakeholders the role translates high-level demand into a prioritised actionable workstack ensuring all tasks are clearly defined owned estimated and time-bound with risks and dependencies captured to support effective delivery.

The role brings consistency and discipline to execution by ensuring progress is actively tracked updates are maintained and issues are surfaced in a timely manner. It also develops and delivers reporting and dashboard capabilities enabling regular data-driven insights for senior management to support governance and decision-making.

In addition the role is accountable for aligning engineering resource to agreed priorities identifying and addressing misalignment where it occurs. Over time the role will introduce trend analysis and forward-looking insights to improve planning forecasting and overall delivery effectiveness across the engineering function.

• Establish and own a centralised demand management and technical co-ordination capability within workflow tools such as Jira/JSM ensuring full visibility of all engineering initiatives and work streams across Global Managed Services.

• Design implement and continuously improve standardised workflows structures and governance processes within JIRA/JSM or other workflow tools to support consistent intake tracking and management of engineering demand.

• Partner with engineering and business stakeholders to assess incoming demand translating high-level requirements and project objectives into clearly defined epics tasks and prioritised workstacks.

• Ensure all work items are accurately structured and documented with clear ownership effort estimation target delivery dates and associated risks and dependencies defined.

• Drive strong delivery discipline across engineering teams by ensuring regular updates are maintained progress is tracked and risks blockers and dependencies are proactively identified and managed.
• Develop and maintain reporting and dashboard capabilities within workflow tools providing clear data-driven insight into delivery progress capacity and risk for senior management.

• Lead the preparation and presentation of regular delivery reviews clearly articulating progress risks deviations and key decision points to senior stakeholders.

• Take accountability for engineering resource alignment across all active initiatives ensuring capacity is deployed against agreed priorities and highlighting misalignments or inefficiencies.

• Provide actionable insight to support prioritisation and decision-making including identifying gaps in capacity over-allocation or conflicting priorities across teams.

• Introduce and maintain structured tracking of risks issues and dependencies across engineering work streams ensuring appropriate visibility and mitigation planning.

• Develop forward-looking insight through trend analysis (e.g. throughput delivery cadence slippage) supporting improved forecasting planning and continuous improvement.

• Drive continuous improvement of demand management and delivery processes embedding best practice and increasing efficiency predictability and transparency across the engineering function.

• Leverage the breadth of visibility provided by the role to proactively identify gaps or inefficiencies in engineering processes tooling and operating practices and work with stakeholders to define and drive improvements that enhance delivery effectiveness consistency and scalability.

• Demonstrable experience in engineering technical delivery or operations environments with strong understanding of project delivery life cycles and cross-functional coordination.
• Proven ability to translate complex high-level requirements into structured actionable work items (e.g. epics stories tasks) with clear acceptance criteria and outcomes.
• Strong experience working with JIRA/JSM (or similar platforms) including designing workflows managing backlogs and establishing demand management and reporting frameworks.
• Solid understanding of demand resource and capacity management principles with the ability to balance competing priorities and align work to business objectives.
• Experience in coordinating technical delivery across multiple teams ensuring effective tracking of progress dependencies risks and issues.
• Strong analytical skills with the ability to interpret delivery data and generate meaningful insights.
• Ability to design and deliver clear data-driven reporting and dashboards for senior stakeholders translating technical delivery progress into concise actionable insight.
• Excellent stakeholder management skills with the ability to engage and influence at all levels facilitating alignment across engineering and business teams.
• Strong organisational…