Group IT Services Leader — Ops

Kinaxia Logistics are looking for a Group Head of IT Services t o support and implement the infrastructure, security and IT Services standards across all Group companies. To manage the outsourced infrastructure and IT services partners to deliver a robust, secure IT operations platform on 24 x 7 basis enabling Group companies to provide the highest customer service to clients.

Key Roles and responsibilities :

• To c ontribute to the development of information management strategy and policies for the Group by planning and implementing processes.
• M anage the hardware and software assets so that effective budgets can be established;
• Manage outsourced infrastructure partners
• P roduce and maintain an Infrastructure and Application Architecture documentation pack
• D evelop processes and procedures for end user interaction, whilst ensuring SLA’s are being adhered to.
• Develop, implement and continually enhance Security, Disaster Recovery and IT Policies
• I mplement standards across the Group and act as security lead to monitor, investigate and report on security breaches to remain compliant and reduce risk.
• Develop a monthly board reporting pack regarding systems performance, Group-wide asset estate, security and adoption.
• M ake recommendations for technology investments to ensure the board are fully aware of IT activities across the Group.
• Project manage the delivery of infrastructure change projects, new technology deployment, or the incorporation of acquired companies into the Group infrastructure.
• Complete impact assessments and report to the Group IT Change Board using Group PMO Standards so that projects are delivered to time and budget.
• Contribute to improving the adoption of IT throughout the Group by communication, site visit and promotion of tools.
• Communication of operational impacts of infrastructural changes to business colleagues to support the technology implemented and to ensure minimum business disruption.
• Develop IT services catalogue for the management and delivery of end user devices including desktops, laptops, mobile devices, RF scanners and CCTV applications.
• Provide best practice use of Microsoft Office 365 and desktop services to end users to ensure increased standardization;
• As appropriate, provide escalated on-site support of hardware, software and network connectivity issues to ensure business continuity.

• Experience Minimum 5 Years in IT Management
• Multi-site IT environment preferably in Transport and/or Warehousing sector
• Practical
  
  Experience of desktop support
• Knowledge of Cloud hosting solutions Implementation and adoptions of
• MS Office
• MS Windows Server
• Understanding of Firewall security principles
• WAN, LAN networking
• RF scanning and WIFI

Must be geographically mobile for UK nationwide ad-hoc travel,

Company car or Car Allowance included

28 days holiday including Bank holiday.

We offer all of our employee’s fantastic company benefits, including:

• Pension
• Loyalty Awards(Recognises employees with 5, 10, 20, 30 and 40 years’ service).
• Employee Benefits Platform(Includes a Cycle to work scheme and access to a range of offers and discounts).
• Life Assurance
• Employee and customer referral schemes

We are an equal opportunities employer whom encourage and welcome applications from all backgrounds.

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