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Service Assurance Lead - ITIL4 & DevOps
Job in
Salford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-09-03
Listing for:
MARKS&SPENCER
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Marks & Spencer is seeking a Senior Service Assurance Manager to lead Service Management across assigned D&T Tribes. You will drive ITIL4, Dev Ops and Sec Ops alignment, ensure SLAs are met, and act as a bridge between Tribe teams and business operations to sustain performance and stability.
You will monitor trends, run root cause analyses, and drive improvement initiatives with Tribe leaders to enhance service delivery and risk management.
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