AI Enablement Specialist, Associate Director

AI Enablement Specialist Associate Director

Fitch Group is currently seeking an AI Enablement Specialist Associate Director based out of our Manchester office.

As a leading global financial information services provider Fitch Group delivers vital credit and risk insights robust data and dynamic tools to champion more efficient transparent financial markets. With over 100 years of experience and colleagues in over 30 countries Fitch Groups culture of credibility independence and transparency is embedded throughout its structure which includes Fitch Ratings one of the worlds top three credit ratings agencies and Fitch Solutions a leading provider of insights data and analytics.

With dual headquarters in London and New York Fitch Group is owned by Hearst.

Fitchs Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office Chief Software Office Chief Technology Office Emerging Technology Shared Technology Services Information Security and Tech & Data Delivery by our investment in cutting-edge technologies like AI and cloud solutions were home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.

We are also proud to be recognized by Built In as a Best Place to Work in Technology 3 years in a row. Whether youre an experienced professional or just starting your career we offer an exciting and supportive environment where you can grow innovate and make a difference.

Want to learn more about a career in technology and data at Fitch

Visit:

About the Team

AI Enablement and Governance is a highly visible cross-functional team within Emerging Technology driving the safe responsible and value-driven adoption of AI across Fitch. We operate across two complementary pillars: AI Governance ensures AI at Fitch is safe compliant explainable and regulator-ready while AI Enablement ensures AI at Fitch is adopted understood and delivering real business value. We partner closely with business and technology leaders to bring the right AI capabilities to Fitch and help every colleague use them effectively.

How Youll Make an Impact:

Communications Campaigns & Knowledge Hub

• Run AI communications campaigns and events across written video and in-person formats to increase awareness and informed use of AI at every level of the company. Coordinate internal champions and bring in external speakers to keep the program fresh.
• Curate Fitchs AI knowledge hub a central resource of vetted use cases prompts and patterns so every team starts from what already works.

Learning & Training Coordination

• Coordinate Fitchs emerging AI learning and training efforts spanning AI literacy for everyone role-based training and advanced sessions for power users across business and technology tracks. Bring together content from center of excellence and Tech & Data teams and from platform vendors so colleagues see one coherent learning journey.
• Equip colleagues to maximize the value of Fitchs AI tools surfacing high-impact use cases sharing prompting techniques and proven patterns and coaching teams through real workflows so the tools translate into faster better day-to-day work.
• Coordinate pro-code AI development resources and training for engineering and technical colleagues covering AI coding assistants agent frameworks and developer tooling and partnering with Tech & Data teams so enablement stays aligned with how those platforms are built governed and deployed.

Emerging Technology Platforms & Support

• Monitor emerging AI platforms tools and capabilities tracking vendor roadmaps new releases and market developments and translating what matters into practical guidance on what Fitch should pilot expand or retire.
• Provide ongoing support for emerging platform needs acting as a first point of contact for colleagues working with new AI tools triaging questions and feature requests and partnering with Tech & Data teams on rollouts change management and support tailored to different user groups (Analytical Commercial Operations Technology).
• Facilitate forums office hours and knowledge-sharing communities working with advocates across business functions to drive engagement surface needs and give colleagues a place to share learnings and collaborate.

Measurement & Value Realization

• Track AI usage at Fitch partnering with analytics teams to establish baseline metrics such as usage quality time saved and business outcomes. Run the voice-of-user program (surveys interviews champion feedback) to ground the numbers in real experience.
• Produce adoption and impact reporting to Emerging Technology leadership and senior business stakeholders showing measurable results of AI initiatives.

You May be a Good Fit if:

• Bachelors degree in communications learning and development business administration information systems or a related field.
• 5 years in technology enablement change management internal communications or learning and…