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Frontline IT Support Analyst — Hands-on, Customer-Focused
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-09-06
Listing for:
Apple Inc.
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Apple Inc. in Manchester is seeking a 1st Line IT Support Analyst to be the front door of IT support for about 500 employees nationwide. You will diagnose and resolve hardware, software, account and connectivity issues and provide hands-on and remote support.
Working in a structured IT environment, you’ll triage tickets, maintain documentation, and uphold Apple-level customer service. The role emphasizes resolving problems at first contact rather than simply passing tickets.
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