1st Line IT Support Analyst

1st Line IT Support Analyst

Manchester | Office-based

Are you an IT Support professional who enjoys solving problems rather than simply logging tickets?

We’re looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network.

This is not a call-logging role. We’re looking for someone with genuine technical ability who can diagnose issues, resolve them properly and provide a high standard of customer service.

You’ll support head office colleagues through walk-up support as well as providing remote assistance to users across a national branch network, many of whom are non-technical.

The Role

As a 1st Line IT Support Analyst, you’ll be responsible for:

• Acting as the first point of contact for IT support across the organisation.
• Managing and triaging tickets through Ninja One.
• Diagnosing and resolving hardware, software, account and connectivity issues.
• Providing hands-on and remote support to users.
• Supporting head office staff through walk-up IT support.
• Providing remote support to users across a national branch network.
• Administering user accounts and devices through Microsoft Entra , Intune and Acti...