Senior Infrastructure Engineer

razorblue role:

We are looking for a Senior Infrastructure Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Resolving Monitoring issues for our internal infrastructure
• Ensuring core infrastructure and hosting platform performing optimal levels
• Supporting the Cloud & Infrastructure Team Leader in project delivery
• Mentoring and training to develop Service Desk engineers in infrastructure skills
• Acting as 3rd/4th line support to clients with complex infrastructure assistance
• Managing robust backup and disaster recovery systems to ensure business continuity
• Working on internal infrastructure platform projects for maintenance, expansion, and upgrades

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset,

• Qualifications - Veeam Certified Engineer (VMCE) and Zerto Certified Associate (desirable)
• Backup and Replication - Veeam (Backup & Recovery, Office 365 and Cloud Connect), Zerto, in multi-tenant environments
• Automation - Automation and scripting using Ninja, Ansible, Puppet; scripting languages Power Shell, Python, Bash
• Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manager
• Virtualisation - Maintaining and updating VMware vSphere and Hyper-V environments, including replication and failover
• VOIP - Experience supporting FreePBX, Mitel, Gamma, Skype/Teams VOIP systems
• Windows Server - Installing, configuring, supporting Active Directory, Exchange Server, Group Policy, DHCP, DNS, NPS, IIS, ADFS, ADCS in complex enterprise environments
• Storage - Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting ceph clusters
• Remote Desktop Services - Experience supporting and troubleshooting RDS, Remote App and Citrix environments (on-prem and cloud)
• Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, Forti Net, Draytek, Juniper, Cisco firewalls
• Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support
• Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation; full clean UK driving license

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of up to £50,000…