IT Service Analyst Piccadilly Place) Posted Inc MFS) Expires

Are you seeking an opportunity to enhance your skills and gain experience in the operation, support and governance of IT services being offered to our customers and colleagues? Are you passionate about process and governance and providing a high standard of customer service? Our IS team currently have an exciting opportunity to join the Service Management Practice and start a career in IS Service Management.

In this role you will become part of a supportive and experienced team responsible for the governance and coordination of IT services across the organisation. You will contribute towards maintaining IT best practice, including acting as a gatekeeper for operational IT services. This will include the logging, reviewing and administration of IT change requests, ensuring these are planned, fit for purpose and communicated effectively to minimise disruption to customers and colleagues.

You will liaise with IS colleagues and third-party suppliers to ensure IT change records are accurately maintained and updated in line with agreed standards and processes. You will also be responsible for producing reports, monitoring service activities and supporting the delivery of governance processes with a high level of accuracy and attention to detail.

The role will involve supporting Change Advisory Board activities, maintaining schedules of planned changes, ensuring actions are progressed and completed, and assisting with service improvement initiatives. You will also have the opportunity to attend Service Review Meetings with third-party suppliers and contribute to the continuous improvement of IT services. Whilst knowledge of our systems and processes can be learned, we are looking for someone who brings excellent attention to detail, strong organisational skills, effective communication skills and experience of working with stakeholders across a range of teams and organisations.

For more info see Job Profile below.

The IS Service Management Team are committed in supporting the day to day operations of IT services by ensuring that new and existing services are secure and upto date by planned and coordinated change management activities. We use our analytical expertise and service management experience to aid delivery of high-quality IT services and management of third party supplier contracts that help to drive the high availability and security of our IT services.

The IS Service Management Team are responsible for ensuring that technology and digital services are delivered, supported and continually improved in a way that meets business needs reliably and efficiently. We provide governance, oversight and coordination across the full IT Service Management lifecycle which covers areas such as incident management, change and release management, service level management, third party supplier management, contract management and reporting.

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You'll have excellent written and verbal communication skills, exceptional attention to detail and strong organisational skills. You will have experience of working within structured operational, governance, service management or change management processes and be confident engaging with a range of internal and external stakeholders. You will be experienced in maintaining accurate records, reviewing information for quality and completeness, coordinating activities, monitoring actions and producing accurate management information and reports.

An understanding of IT Service Management principles and IT…