Head of Digital Technology

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our managers started on the shop floor!

So did 20% of our Support Centre teams, including our CEO, Pano.

We’re looking for passionate team players to bring joy to our customers every day. As a Head of Digital Technology, you’ll closely collaborate with the Product (Marketing Function) & Digital Engineering (Technology Function) teams to define priorities between new functionality and enablement work, oversee the operational aspects of the software development process to ensure effective workflows, as well as conduct code reviews to maintain quality and encourage testing best practices.

The role is an exciting blend of big picture thinking and hands on engineering support. You will have the ability to bring innovation, market insights and challenge our teams to drive towards a globally scalable and efficient equity and franchise business.

The Head of Digital Technology (and Digital Software Engineering) reports to a director level role and is responsible for providing a strategic vision and technology roadmap for the creation of digital products, placing a focus on high quality customer Web and App propositions.

The role will require a strategic thinker who can align digital technology with business goals, drive digital product transformation, and enable Pret’s strategic Digital Engineering and Operations provider. The ideal candidate will be deeply technical with a blend of leadership skills, and business acumen. You will play a key part in Pret’s overall technology transformation in shaping the Digital and Martech Platforms that underpin Pret’s digital future to enable the expansion and creation of new digital propositions and digital marketing capabilities.

• In partnership with the Marketing Team develop and executes a digital and Mar Tech technology strategy to drive technical innovation and achieve business goals.
• Own the digital technology platform and digital technology strategy which will be a blend in house developed & SaaS products / applications. For clarity the role will be responsible for the architectural oversight, product and technology selection, implementation and digital engineering teams.
• Oversee a blend of outsourced and Pret employed (FTC and contractor) engineers, providing mentorship, guidance, and support to foster a culture of collaboration, innovation, and excellence.
• Evangelises the adoption of engineering best practices and ways of working
• Has the ability to dive into code when required, demonstrating hands on technical expertise.
• Foster strong relationships with key stakeholders, effectively communicating technical concepts and strategic initiatives to non-technical audiences.
• Oversees the design, development, and implementation of scalable and reliable digital solutions, ensuring alignment with architectural principles and best practices.
• Supports the translation of business requirements into technical requirements and aiding the estimation, slicing and…