Vice President, Production Services Application Support

Job Description

We’re seeking a future team member for the role of

Manchester.

In this role, you’ll make an impact in the following ways:

• Ensure the stability, resiliency, and availability of critical Digital Assets production platforms by proactively monitoring system health, identifying risks, and driving operational excellence.
• Act as a senior technical partner to Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
• Lead technical coordination during major incidents, helping drive rapid diagnosis, recovery, stakeholder communication, and root cause remediation.
• Drive continuous improvement initiatives focused on automation, observability, service reliability, operational efficiency, and reduction of manual processes.
• Evaluate production risks associated with application releases, infrastructure changes, and platform enhancements to ensure safe and controlled implementation.
• Analyze recurring incidents and operational trends to identify opportunities for resiliency improvements and long-term risk reduction.
• Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
• Contribute to the development of operational standards, runbooks, monitoring strategies, and best practices that strengthen the overall Production Services discipline.
• Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.

This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Ensure the stability, resiliency, and availability of critical Digital Assets production platforms by proactively monitoring system health, identifying risks, and driving operational excellence.
• Act as a senior technical partner to Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
• Lead technical coordination during major incidents, helping drive rapid diagnosis, recovery, stakeholder communication, and root cause remediation.
• Drive continuous improvement initiatives focused on automation, observability, service reliability, operational efficiency, and reduction of manual processes.
• Evaluate production risks associated with application releases, infrastructure changes, and platform enhancements to ensure safe and controlled implementation.
• Analyze recurring incidents and operational trends to identify opportunities for resiliency improvements and long-term risk reduction.
• Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
• Contribute to the development of operational standards, runbooks, monitoring strategies, and best practices that strengthen the overall Production Services discipline.
• Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Significant experience supporting complex, large-scale production environments within financial services or other highly regulated industries.
• Strong experience in incident, problem, change, and production support management, with the ability to troubleshoot and resolve complex technical issues under pressure.
• Deep understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components.
• Experience with monitoring, observability, automation, and operational…