Senior Business Analyst

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

We are currently hiring for a Senior Business Analyst in our Manchester office to bridge business needs and technology delivery, shaping high-quality change across our insurance systems and processes.

Requirements and analysis:
Translate complex business problems into clear, traceable requirements, user stories and specifications for internal and third-party development teams.

Stakeholder partnership:
Act as the bridge between business, IT, testers and vendors, facilitating workshops and explaining complex concepts to senior stakeholders.

Solution challenge:
Assess proposed solutions against business value, strategic fit and risk appetite while identifying process and technology improvements.

Delivery and testing:
Support change throughout the lifecycle, including sprint delivery, functional testing, UAT, training, release and transition into live support.

Quality and governance:
Champion business analysis standards, manage assigned risks and issues, and keep stakeholders updated on progress and priorities.

Senior BA experience:
Substantial business analysis experience across the full software development lifecycle, with more than eight years desirable.

Insurance knowledge:
Strong understanding of insurance products and rating engines; exposure to policy administration or rating platforms such as Subscribe or Rulebook is advantageous.

Agile delivery:
Experience working in Agile or Scrum teams, creating epics and user stories and collaborating closely with development and QA colleagues.

Testing capability:
Hands‑on experience supporting functional testing and UAT, including writing test cases, demonstrating changes and gathering stakeholder feedback.

Technical and interpersonal skills:
Excellent analytical, facilitation and communication skills, supported by basic SQL knowledge and familiarity with API testing tools such as Postman.

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.

We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures.

Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's…