Business Systems Analyst​/Administrator

Reporting to Business Systems Manager

Department Operations / Business Systems

Location Manchester Head Office, with occasional UK travel

Flow Student is a fast-growing purpose-built student accommodation (PBSA) operator, managing a national portfolio on behalf of MCR Property Group. Our ambition is to create exceptional student communities through outstanding customer experience, operational excellence and safe, well-managed homes. As the portfolio grows towards 10,000+ beds, effective systems, accurate data and consistent processes are fundamental to how we operate.

The Business Systems Analyst/Administrator will support the Business Systems Manager in the effective day-to-day operation, administration and improvement of Flow Student's core business systems. The role combines hands‑on system administration with business analysis: resolving user issues, maintaining high-quality data, producing insight, testing changes and translating operational requirements into practical system improvements.

The postholder will be a key link between Operations, Sales, Marketing, Finance, People and external system partners. They will help ensure that systems are reliable, well controlled, user-friendly and capable of supporting acquisitions, mobilisations and continued business growth.

• Provide first-line and second-line support for core platforms, particularly Star Rez and Hub Spot, triaging incidents and escalating complex or supplier-owned issues appropriately.
• Administer user accounts, roles, permissions and access changes in line with approved controls, including starters, movers and leavers.
• Maintain system configuration, templates, workflows, fields, reference data and user settings under the direction of the Business Systems Manager.
• Own the systems support log, monitor service levels, identify recurring issues and keep users informed through to resolution.
• Maintain clear system documentation, knowledge articles, process maps and user guides.

• Work with teams to understand operational challenges, document requirements and translate them into clear system or process changes.
• Map current and future processes, identifying duplication, manual work, control gaps and opportunities for automation.
• Support the assessment and prioritisation of change requests, documenting scope, benefits, dependencies, risks and acceptance criteria.
• Assist with implementation projects, system enhancements, integrations and supplier-led releases from discovery through to handover.
• Promote standardised processes and effective use of existing functionality before introducing additional systems or workarounds.

• Monitor data quality across key systems, identifying and correcting incomplete, duplicated or inconsistent records.
• Produce scheduled and ad-hoc reports, dashboards and analysis for operational, sales, occupancy, debt and customer-service activity.
• Support reconciliation between systems, including the flow of customer, booking, payment and commercial data.
• Maintain data dictionaries, report definitions and agreed sources of truth so that management information is consistent and understood.
• Present findings clearly, highlighting trends, exceptions, risks and practical actions.

• Prepare test scripts and undertake user acceptance testing for configuration changes, upgrades, integrations and new functionality.
• Record defects clearly, coordinate retesting and retain evidence that agreed acceptance criteria have been met.
• Support controlled release and change-management activity, including communications, training materials and post-implementation…