M365 Service Desk Technician; Onsite Support

Datamtx () established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4

HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / Mac Pac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, Sys Pro, Epicor, Plex, Black Line, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

Job Description:

M365 Service Desk Technician (White-Glove Onsite Support)

Datamtx () established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4

HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / Mac Pac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, Sys Pro, Epicor, Plex, Black Line, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

Position Title: M365 Service Desk Technician

Role Type: 12-Month Fixed-Term Contract

Location: Onsite – Dual Locations (London and Manchester, UK)

Working Pattern: Full-Time, Monday–Friday (Onsite Presence Required)

Reporting To: IT Service Desk Manager / Technical Project Lead

We are seeking dedicated, polished, and customer-focused M365 Service Desk Technicians to join our team on a 12-month contract. Operating onsite across our London and Manchester offices, you will be the face of IT during a critical organization-wide Microsoft 365 tenant migration.

In this role, technical proficiency meets high-touch, executive-level customer service. You will guide end-users through post-migration activities, manage identity and access via Entra , configure local infrastructure (shared folders and printers), and provide white-glove, face‑to‑face support to ensure seamless business continuity with zero downtime for our staff.

Education Week Jobs

• Tenant Migration Support: Assist in executing M365 tenant-to-tenant migration tasks, ensuring user mailboxes, One Drive, and SharePoint data transition smoothly.
• Post-Migration Login Assistance: Deliver floor-walking and concierge-style support to assist staff with post-migration logins, MFA resets, profile syncs, and client re-authentications (Outlook, Teams, One Drive).
• Entra  (Azure AD) Management: Administer Entra  including user provisioning/deprovisioning, dynamic and static group assignments, licensing allocations, and Conditional Access/MFA troubleshooting.

• Shared Folders & File Security: Provision and troubleshoot access to network shares, SharePoint Online sites, and local drive mappings; manage granular permissions (NTFS/Cloud).
• Printer Configuration & Diagnostics: Setup, map, and troubleshoot local network printers, multi‑function devices (MFDs), and secure cloud‑print solutions across offices.
• Device Setup & Triage: Perform physical and logical endpoint setup (Windows 10/11, macOS), ensuring corporate images, M365 apps, and security policies are applied correctly.