IT Support Technician
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-09-22
Listing for:
Adria Solutions Ltd
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
Respond to and resolve technical queries and incidents, owning the resolution process.
Prioritize incoming support requests effectively.
Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
Drive service improvements and contribute to process enhancements.
Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
Ensure all service-level agreements (SLAs) are met.
Escalate technical issues as required.
Perform routine software and hardware configuration and installations.
Deliver excellent customer service, ensuring users are updated throughout the resolution process.
Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
Experience managing Office 365, including One Drive, Exchange, Teams, and Yammer.
Experience with Azure Active Directory maintenance.
VMware
Desktop support experience for Windows 11 and macOS systems.
Device management and monitoring experience, including Entra .
ITIL Foundation knowledge, ideally certified.
iOS/iPhone/iPad support and configuration.
Familiarity with IT service desk tools (e.g., Fresh Service, remote desktop support).
Desirable
Skills:
LAN/WLAN administration (HP Procurve, Cisco Meraki).
VOIP telephony systems (Ring Central, 3CX).
Mobile device management experience.
Interested? Please Click Apply Now
IT Support Technician - Manchester City Centre
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