Salesforce & MuleSoft Technical Delivery Manager

Salesforce & Mule Soft Technical Delivery Manager

Department: IT

Employment Type: Full Time

Location: UK

Reporting To: Ed Haynes

Compensation: £75,000 - £85,000 / year

Deter Tech's purpose is giving greater peace of mind to people and communities, every day – and that depends on Salesforce and integration changes landing smoothly and reliably. This role owns the technical delivery plan for the Salesforce & Mule Soft team and coordinates the team to execute it, turning priorities into realistic plans, and plans into delivered work.

Working closely with the Salesforce & Mule Soft Manager and the Salesforce Technical Lead, you'll bring the structure, coordination and technical credibility needed to keep a growing team delivering predictably and safely. You will act as the direct counterpart to the ARC Technical Delivery Manager, orchestrating cross-system releases, API dependencies, and environment synchronisation between our in-house Alarm Receiving Centre (ARC/DTCommand) software ecosystem and our core business systems (Salesforce Sales Cloud, Marketing Cloud Next, Service Cloud, Field Service, Mule Soft, Finance and Manufacturing systems).

Please note that this is a hybrid role, with an expectation for candidates to work from the office approximately one day per week.

1. Delivery planning and coordination

• Create and maintain realistic technical delivery plans, dependencies and milestones across Salesforce and integration work streams.
• Coordinate resource and workload across technical specialists, including administrators, analysts and integration specialists.
• Facilitate delivery ceremonies (planning, stand‑ups, reviews, sprint retrospectives, and backlog refinement) appropriate to the team's ways of working.
• Implement lean, modern Agile execution frameworks (e.g., Jira, Azure Dev Ops, Linear), driving sprint cadence, backlog hygiene, estimation accuracy, and predictable sprint delivery.
• Work closely with the Salesforce Lead and Solution Analyst to ensure user stories have clear acceptance criteria and are properly prepared before entering active sprints.

2. Risk and dependency management

• Own RAID (risks, assumptions, issues, dependencies) and responsibility matrices (RACI) tracking for Salesforce/Mule Soft delivery.
• Proactively identify and resolve blockers, escalating early and clearly where needed.
• Work hand‑in‑hand with the ARC Technical Delivery Manager to manage shared release dependencies, keeping ARC platform updates, mobile app releases, Mule Soft APIs, and Salesforce changes aligned.
• Report delivery status clearly and honestly to the Salesforce & Mule Soft Manager and wider stakeholders.
• Keep capacity and delivery plans aligned by working closely with the Salesforce & Mule Soft Manager.
• Provide clear, open progress updates to commercial and operational teams, including Sales, Customer Success, Field Operations, and Finance.

3. Technical oversight of delivery

• Maintain enough technical understanding of Salesforce development/release life cycles and integration delivery to challenge estimates and facilitate technical decisions, rather than purely project‑managing.
• Work with the Salesforce Technical Lead and Integration Lead to sequence work sensibly across the team.
• Support sound release management and deployment governance.
• Oversee deployment pipelines, environment branching, and sandboxes using modern Salesforce release tools (such as Copado / Copado AI) to ensure releases are smooth, traceable, and repeatable.
• Partner closely with the QA / Test Analyst to establish structured testing checkpoints (unit, regression, integration, and user acceptance) to catch defects early and protect live business systems.
• Ensure every release follows company change control, data…