Call Handler​/Emergency Response Specialist; Morning Shift

About Task Us:
Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech. The People First culture at Task Us has enabled the company to expand its workforce to approximately 60,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At Task Us, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us.

• Annual Salary: £32k
• Private Medical Insurance (PMI) through BUPA
• Dental Insurance through BUPA
• Life Insurance through Canada Life
• Income Protection Insurance through Canada Life
• Pension Insurance through Aviva

• Pass a background check, drug and alcohol test
• Full Valid UK drivers license with 3 years of driving experience and a clean driving record
• 999/ Emergency/Telecommunications experience or similar
• English C1/C2 fluency

• Navigational Assistance:
  Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making:
  Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight:
  Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Human-Machine Interaction:
  Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving:
  Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning:
  Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
• Safety Compliance:
  Ensure adherence to all relevant safety regulations and certifications.

• 999/ Emergency Telecommunications experience or similar (minimum of 1 year)
• Deescalation skills/experience
• Strong focus on safety and attention to detail
• Excellent problem-solving and decision-making skills
• Ability to work effectively in a fast-paced, ever-changing environment
• Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
• Adaptability to new technologies and processes
• Ability to self-correct and learn from previous mistakes
• Maintain safety compliance certifications
• Ability to stay focused and seated for multiple hours at a time
• Ability to multitask in dynamic situations
• Schedule flexibility to support a 24
  * 7 operation including holidays

• Be part of a pioneering team shaping the future of transportation
• Contribute to enhancing safety and efficiency on the roads
• Work in a collaborative and supportive environment
• Birthday Leave
• Referral Incentive Program

Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable…