Audio Visual; AV) Engineer

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Technology is at the heart of everything we do. Our teams build, support and evolve the platforms, infrastructure and digital experiences that power ecommerce operations  are ambitious, entrepreneurial and constantly challenging conventional thinking. At THG Ingenuity, you'll have the opportunity to make a real impact, work with cutting-edge technology and collaborate with talented teams across our global business.

We foster a culture of continuous learning, innovation and ownership, ensuring our technology, systems and services remain world-class for both our internal teams and external partners.

Technology is at the heart of everything we do. Our teams build, support and evolve the platforms, infrastructure and digital experiences that power ecommerce operations  are ambitious, entrepreneurial and constantly challenging conventional thinking. At THG Ingenuity, you'll have the opportunity to make a real impact, work with cutting-edge technology and collaborate with talented teams across our global business.

We foster a culture of continuous learning, innovation and ownership, ensuring our technology, systems and services remain world-class for both our internal teams and external partners.

As an L1 Staff Technology Experience Engineer
, you will provide technical support across THG Ingenuity's global office network, helping to deliver a seamless technology experience for colleagues and visitors. You'll be responsible for supporting and maintaining audio visual, workplace technology and collaboration systems across multiple locations.

Key responsibilities include:

• Installation and commissioning of speakers, amplifiers, mixers, presentation switchers, keypads, displays and video conferencing equipment
• Supporting and maintaining AV, VC and workplace technology infrastructure
• Managing structured cabling and cable management standards
• Maintaining accurate asset registers and inventory records
• Providing high-quality technical support and resolving incidents within agreed SLAs
• Supporting integrated room booking systems, digital signage, IP telephony and lighting control systems
• Assisting with meeting room technology deployments and office fit-out projects
• Ensuring end users receive a seamless collaboration and workplace technology experience

• Minimum 2 years' experience within IT Support, Workplace Technology or Audio Visual Support
• Experience terminating low-voltage cabling, including speaker, control and network cabling (Cat5e/Cat6, RS232, RS485, UTP/STP)
• Hands-on experience installing and supporting AV and collaboration technologies
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication and customer service skills

• AV technologies and platforms including RTI, Lutron, Kramer, Extron, Wyrestorm, Poly, Sony Professional and similar enterprise solutions
• Video processing, signal routing and distribution technologies including HDMI, HDCP, EDID and HDBaseT
• Control systems including RS232, IR and IP-based device management
• Audio and video conferencing technologies
• Basic networking knowledge, including TCP/IP, DHCP, VLANs, wireless networking and network troubleshooting
• Understanding of telephony,…