Digital Support Analyst
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-10-15
Listing for:
Stagecoach
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, Systems Analyst, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Stagecoach Technology are seeking a bright and enthusiastic Digital Support Analyst to join our team based in Manchester city centre.
A fully proficient and experienced member of the Technology team. The purpose of this role is to provide technical and functional support of the Digital systems and services with minimal supervision.
From time to time you may be required to undertake assignments not directly covered by this role profile as the needs of the business demand, as part of your personal development plan or to enhance the departmental capability.
About the job:
With minimal supervision, undertake support activities efficiently, in line with agreed SLAs and according to industry best practice on Incident and Problem management Take ownership of and manage incident and service requests through to resolution, including analysis and fault diagnosis
Work in coordination with Business Analysts, QAs and Development to ensurethe progression of defects in a timely manner
Liaise with internal and external stakeholders to ensure issues and potential enhancements are captured and prioritised
Support the service transition of releases into Business As Usual Create and maintain systems documentation e.g. operational documentation,user guides and training documentation
About you:
Customer and business focused
Ability to communicate clearly and precisely both in writing and verbally
Able to explain technical concepts at an appropriate level, both verbally and inwriting
Keen to learn new technical concepts
Plan own time efficiently with a focus on delivery of tasks
Experience in call logging and issue resolution procedures
Understanding of operating and delivering in accordance with SLAsExcellent analytical and problem solving skills.
Ideally with:
Previous experience of supporting a retail digital environment, in particular managing incidents and problems through to resolution or escalation
Experience of SQL Experience of Change and Release processes
Experience of application testingITIL Foundation Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Location:
Stagecoach Shared Service Centre One Exchange, 20 Railway Road Stockport SK1 3SW
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