Service Desk Analyst: 1st Line IT Support
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
Agilisys in Rochdale, UK, is seeking a Service Desk Analyst on a six-month contract to deliver first-line IT support for public services clients. You will record incidents and service requests, triage, and provide timely updates to users.
The role emphasises customer care, problem solving and collaboration with internal teams. You will work with the SMT, aiming for a 75% first-time fix rate, and contribute to service improvements while upholding Agilisys values.
This is an excellent role to take on the Service Desk Analyst: 1st Line IT Support (6m Contract) role at Agilisys.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Analyst: 1st Line IT Support (6m Contract) role in the description above.
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