Senior Service Desk Lead — ICT Support
Listed on 2026-10-12
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Project Manager
GMCA is seeking a Senior Service Desk Team Leader to provide operational leadership for the GMFRS/GMCA ICT Service Desk. You will manage day-to-day service delivery, lead a busy team across 24/7/365 operations and ensure high customer satisfaction through strong governance and process improvements.
The role requires ITIL Foundation and proven leadership of ICT support teams in a complex environment, with ability to manage competing priorities and deliver against performance metrics.
We have an opening for a Senior Service Desk Lead — 24/7 ICT Support in Greater Manchester, England, United Kingdom within Management & Operations.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Service Desk Lead — 24/7 ICT Support role in the description above.
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