Service Desk Manager — Hybrid IT Operations Lead
Listed on 2026-10-12
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IT/Tech
IT Support, IT Project Manager
Ofgem is seeking an experienced Service Desk Manager to lead a high-performing IT service desk across the organisation. The role focuses on delivering first- and second-line support, aligning services to business needs, and driving continual service improvements in a fast-paced environment.
You will manage a team, embed ITIL practices, monitor KPIs, and collaborate with internal stakeholders and external suppliers. A strong emphasis on service excellence and hybrid/onsite delivery is required.
This posting is for the Service Desk Manager — Hybrid IT Operations Lead role at Manchester Digital, based in Manchester, England, United Kingdom.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 65.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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