AI & Digital Training Specialist

A large professional services firm is growing its AI and digital capability and needs someone to help their people actually use it with confidence.

This is a training role, not a technical build role. You’ll teach AI literacy, responsible use and prompting, run hands‑on workshops on creating AI agents, and coach colleagues across different departments. You’ll also support wider IT training like Microsoft 365, create guides, videos and eLearning, and build a network of champions so the learning sticks.

• Deliver AI literacy and responsible AI training programmes.
• Facilitate workshops focused on prompt engineering and AI-assisted working.
• Support the adoption of AI tools, AI agents and digital technologies.
• Partner with business teams to identify learning needs and capability gaps.
• Design and develop instructor‑led, virtual and digital learning content.
• Provide coaching, adoption support and guidance during technology change initiatives.
• Deliver training across Microsoft 365 and other business‑critical applications.
• Monitor learning outcomes and continuously enhance training effectiveness.

• Proven experience designing and delivering IT, digital or technology training within a corporate or professional services environment.
• Strong understanding of Generative AI, AI literacy, responsible AI practices and effective prompting techniques.
• Experience identifying learning needs and developing targeted learning solutions for diverse audiences.
• Excellent facilitation, coaching, presentation and written communication skills.
• Ability to explain technical concepts in a clear, engaging and practical manner.
• Experience creating high‑quality learning materials across classroom, virtual and digital formats.
• Strong stakeholder management skills, including experience engaging with senior leaders.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• A collaborative, customer‑focused approach and passion for continuous learning.
• Experience delivering training on Microsoft 365 Copilot, Copilot Studio or other AI technologies.
• Knowledge of AI agents, low‑code platforms and user‑led automation.
• Experience creating e‑learning, video content or microlearning using tools such as Articulate 360 or Canva.
• Understanding of accessibility and inclusive learning design principles.
• Relevant learning and development qualification (CIPD, TAP, Microsoft Certified Trainer, PTLLS or equivalent).
• Experience with in a professional services environment.

This is an excellent opportunity to play a key role in shaping AI adoption and digital capability within a forward‑thinking organisation while working with cutting‑edge technology and a broad range of stakeholders across the business.