Implementation Consultant

Hammer Tech is the Compliance, Risk and Safety Control Tower software platform for the construction industry. Our mission is simple: help the trillion-dollar construction industry reduce risk, improve productivity, and increase profits—safely.

We have over 400+ incredible clients and are the solution of choice in the Australia and New Zealand market and growing rapidly in North America and Europe. With Series A completed and over $10 million+ capital raised from investors like Arrowroot Capital, we are investing in new markets and products to accelerate growth.

We offer remote and in-person working options to support an inclusive and balanced work culture.

To support the significant growth and development of the organization, we are seeking the expertise and capability of an Implementation Consultant to join our dynamic team.

The role has two key components. The first is to become a Hammer Tech expert so that assistance can be provided in many facets of implementation including configuration, project planning, training material creation, training delivery and ongoing implementation support. The second key component is to provide customer support to existing Hammer Tech customers. Secondary to implementation and support activities, the role will assist in the day-to-day business administration activities of Hammer Tech, tasks ranging from assisting in the upkeep of our online knowledge base to undertaking continuous improvement on Hammer Tech processes.

• Software configuration to meet the requirements outlined in the implementation concept design
• Assist in project work as directed
• Provide project management/stakeholder management of clients during the “implementation” phase
• Provide status reporting to both internal management and clients
• Generate training material and training schedules for clients
• Provide training to new and existing clients
• Assistance with general business administration i.e. updating of knowledge base
• Provide phone and email support to clients
• Provide technical assistance to clients as required
• Apply application expertise to identify problems, investigate causes and recommend solutions to correct problems
• Update support articles as required
• Become an expert in Hammer Tech applications
• Other duties as required from time to time

Everyone at Hammer Tech lives by our company values of United, Innovative and Authentic and we hope you’ll help us bring these to life in your role.

While you may not come from construction or technology, we know you’ll fall in love with the industry. It’s known for passionate and caring people, team players and avid problem solvers who want to build a better world. With your help as Marketing Specialist, we’ll help construction build safer, smarter, better—together.

• 1 – 3 years working for a SaaS (software as a service) organization
• Being involved in the implementation and rollout of a SaaS based application
• Tertiary qualifications in IT or similar or equivalent commercial experience
• Experience in supporting the development and delivering of training programs
• Experience in business process improvement (desirable)
• Experience with in or understanding of the building and construction or similar industry (preferred but not essential)
• Experience in undertaking any activities within the Quality, Health, Safety or Environment space (preferred but not essential)
• Experience in change management (preferable)

• Strong organization, planning and project management skills
• Outstanding customer service and communication skills
• Excellent written and verbal skills
• A…