Customer Technical Advisor

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

Competitive Salary:
Reflecting your skills and experience

Bonus Plan:
Performance-based bonuses to reward your impact

Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked

Holiday Purchase Scheme:
Buy up to 10 extra days—up to 35 days total leave

Comprehensive Benefits:

Pension plan (up to 7% employer match)
Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts:
High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development:
Extensive growth and advancement opportunities

Free Onsite Parking:
Hassle-free commuting

Dress Down Fridays:
Casual attire to wrap up the week

How will you do itIn this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

You will:

Diagnose and troubleshoot security alarm faults

Use a broad range of monitoring and programming software

Deliver excellent customer service to external residential and commercial customers

Handle bespoke and high-security customer requirements with discretion

Assist field engineers to ensure remote connectivity to alarm systems

What We’re Looking For We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential

Skills:

An interest in problem-solving

Excellent communication skills

Ability to convey technical information to a non-technical audience

Preferred

Skills:

Experience in technical problem-solving

Experience providing customer service over the phone

Background in customer service

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

About Johnson Controls Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.#LI-MS2#LI-Onsite#ADTcustomerservice Summary Location :
Manchester-Manchester-United Kingdom Type:
Full time