Business Analyst

Join to apply for the Business Analyst role at Eversheds Sutherland

Join to apply for the Business Analyst role at Eversheds Sutherland

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We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive.

We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Role

Eversheds Sutherland are seeking an experienced Business Analyst to join our existing Legal Service Design team. You will work closely with both internal and external stakeholders across many areas of our business to define and manage requirements for a number of concurrent initiatives. You will be involved in managing these through the full lifecycle of delivery. The role will be aligned to a variety of strategic projects including Generative AI.

Key responsibilities:

• Collaborate with internal and external stakeholders across legal, operations, and technology teams to elicit, analyse, and document business requirements.
• Facilitate workshops to understand user needs, pain points, and opportunities for service improvement
• Support the delivery of multiple concurrent initiatives, including those involving Generative AI, legal tech transformation, and service design optimisation.
• Align business analysis activities with broader strategic goals, ensuring traceability from requirements through to delivery
• Evaluate and recommend legal tech solutions, including AI-powered tools for contract automation, clause comparison, and chatbot-driven self-service platforms
• Work with legal operations and IT to pilot, implement, and scale Generative AI use cases, ensuring alignment with governance and risk frameworks
• Analyse and redesign legal service delivery processes to improve efficiency, reduce manual effort, and enhance user experience.
• Develop service blueprints, process flows, and user journeys to support the implementation of new tools and ways of working
• Manage initiatives through the full delivery lifecycle—from discovery and design through to implementation and benefits realisation.
• Support testing, training, and change management activities to ensure successful adoption of new solutions
• Collaborate with data teams to define metrics and reporting requirements that demonstrate the value and impact of legal service improvements.
• Use data to inform decision-making and continuous improvement efforts.
• Maintain clear and comprehensive documentation including business cases, functional specifications, and user stories.
• Contribute to governance forums and ensure compliance with internal standards and regulatory requirement

Skills and experience

We are looking for:

• At least 3 years working experience as a BA, preferably in within Professional Services
• A self-motivated professional with personality and enthusiasm for delivering value…