User Researcher

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture, and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

• We're not just a consultancy - we're a community, with a strong culture of learning, knowledge-sharing, and continuous improvement
• Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems
• We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset

We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services. You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.

• Plan and lead user research activities on complex digital services
• Embed user-centred and inclusive research practices within teams
• Align research activity with service strategy and delivery plans
• Analyse and synthesise research findings, translating insight into clear recommendations
• Supervise, mentor, and support other user researchers
• Advocate for user research with stakeholders and delivery teams
• Support Agile teams to adopt and mature user-centred practices

• Strong experience working as a Senior User Researcher on GDS-aligned digital services
• Proven experience planning and delivering a wide range of user research methods
• Strong analysis and synthesis skills, with the ability to engage and influence stakeholders
• Experience designing and delivering inclusive and accessible research
• Ability to work closely with designers, developers, and product managers
• Experience embedding user-centred design in Agile environments

• Understanding of the social and technological context of government services
• Ability to align research to strategic decision-making
• Good technical awareness of how digital services are built and operated

At Scrumconnect, diversity, inclusion, and accessibility are fundamental to how we work. We welcome applications from people of all backgrounds and are proud to be a Disability and Inclusion Partner.