Helpdesk Technician - Global
Listed on 2026-10-27
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Shortcuts Software is seeking a proactive Helpdesk Technician to join our 1st level support team in the UK. You will handle inbound client calls, record issues, and provide timely, high-quality assistance to clients, educators and sales staff across time zones.
You will log and track cases, escalate when needed, and contribute to knowledge base articles while meeting KPIs for response and resolution times. This role requires weekend/public holiday availability as rostered.
This role, Helpdesk Technician - 24/7 Global Support at Shortcuts Software, could be your next career step.
We are currently recruiting a Helpdesk Technician - 24/7 Global Support for our team in Trafford, England, United Kingdom.
This is an excellent opportunity to take on the Helpdesk Technician - 24/7 Global Support role at Shortcuts Software.
As a Helpdesk Technician - 24/7 Global Support, you will play an important part at Shortcuts Software in Trafford, England, United Kingdom.
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