Retail Service Delivery Manager

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at

Trust Payments has an exciting opportunity for a Retail Service Delivery Manager to join their team.

Hybrid - Bournemouth

Competitive + Benefits

The Retail Service Delivery Manager will work with a number of key functions within the IT department that enable the delivery of a high-quality service to end users, and will follow Service Delivery processes in place to meet business needs. This is a stakeholder-facing role, both internal and external, and requires establishing and managing expectations within the business, then guiding the IT team to meet those expectations to a high standard.

You will be responsible, in part, for the following:

• Managing completion of test cycles and the deployment of high-quality products to customers (including change requests, maintenance releases and new customer implementations)
• Working with Development and Test managers to determine delivery dates
• Monitoring deliverables and reporting on dates, issues and risks
• Reporting to the Head of Delivery and Operations to mitigate risks and manage issues to ensure deadlines are met
• Running stand-ups
• Facilitating the clearing of blockers
• Agreeing priority of tickets
• Feeding into Development and Test resource allocation
• Release readiness management
• Handover to Operations
• Managing deployment to Production
• Ensuring production testing is complete before rolling out to the customer

• Minimum of 2 years' experience in a similar role
• Able to work under pressure and meet deadlines
• Excellent organisational skills
• Able to manage confidential information with discretion
• Motivated and accountable
• Able to manage, prioritise and allocate tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks
• Excellent team management and people skills
• Excellent written and verbal communication skills

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone.

We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.