ServiceNow Consultant - SC Clearance Required
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-11-02
Listing for:
IBM
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, IT Specialist, IT Project Manager
Job Description & How to Apply Below
You will work collaboratively with clients, Service Now specialists, architects, developers, project managers and wider delivery teams to design and implement solutions that meet business objectives while adhering to public-sector standards, governance and security requirements.,
Responsibilities- Gather and translate business requirements into Service Now solutions, user stories and functional designs.
- Configure and implement Service Now applications, workflows, automation and integrations.
- Advise clients on Service Now best practices, platform capabilities and process improvement.
- Support the full delivery lifecycle, including design, configuration, testing, deployment and post-go-live support.
- Work collaboratively with architects, developers and delivery teams to deliver high-quality solutions.
- Facilitate client workshops and communicate effectively with technical and non-technical stakeholders.
- Support Agile delivery, including sprint planning, backlog refinement, reviews and retrospectives.
- Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
- Maintain clear technical and functional documentation and support knowledge transfer.
- Promote a configuration-first approach and minimise unnecessary customisation.
- Contribute to continuous improvement, platform upgrades and Service Now transformation programmes.
- Maintain and comply with UK SC Security Clearance requirements when working on sensitive public-sector projects. Proven experience delivering Service Now implementations, configurations and enhancements in enterprise environments.
- Strong knowledge of Service Now platform capabilities, workflows, automation and integrations.
- Experience translating business and technical requirements into Service Now solutions and functional designs.
- Understanding of ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.
- Experience working with Service Now modules and applications relevant to client requirements.
- Strong stakeholder management and communication skills, with the ability to work with technical and non-technical audiences.
- Experience working within Agile delivery environments and multidisciplinary teams.
- Understanding of Service Now development and configuration best practices, including a configuration-first approach.
- Experience with testing, deployment, troubleshooting and ongoing platform support.
- Strong analytical and problem-solving skills with a focus on delivering practical, scalable solutions.
- Experience working in UK public-sector or highly regulated environments is highly desirable.
This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). Preferred technical and professional experience
Preferred technical and professional experience- Experience delivering Service Now solutions within UK public-sector, government or highly regulated environments.
- Experience across multiple Service Now modules, particularly ITSM, ITOM, CSM, HRSD or SPM.
- Experience with Service Now integrations, APIs, data migration and third-party systems.
- Knowledge of Service Now scripting, including JavaScript, Flow Designer and Integration Hub.
- Experience supporting Service Now platform upgrades, releases and continuous improvement.
- Strong understanding of ITIL practices and service management principles.
- Experience working with enterprise architecture, security, governance and technical assurance processes.
- Ability to lead client workshops and provide Service Now consultancy and recommendations.
- Experience working within large-scale transformation programmes and multidisciplinary delivery teams.
- Knowledge of Service Now development standards, application lifecycle management and best-practice configuration.
- Experience with Agile, Scrum or Dev Ops delivery methodologies.
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist - ITSM
- Service Now Certified Implementation Specialist - ITOM
- Service Now Certified Implementation Specialist - CSM
- ITIL 4 Foundation
- Service Now Certified Technical Architect (CTA)
At IBM Consulting UK Future Now, you'll build a career at the forefront of hybrid cloud and…
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