IT Support Specialist

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The IT Support Specialist role is covering the Europe Region. The core function of the role is to provide effective Second-line IT support to employees in the Manchester office alongside a vendor technician. The role will also have a requirement to support projects across the region.

• Support regional projects including the yearly Cyber Essentials certification. This is a yearly requirement and will require focus during each certification period
• Support other regional projects as required
• When not on project work. Provide Second-line IT support to employees in the Manchester office.
• Provide effective Second-line IT support to employees in the EC India office alongside vendor technicians.

As part of the role, there will be an expectation to travel to other UK & European offices when required as part of project work.

• Provide second-line technical support to staff.
• Diagnose and resolve hardware, software and operating system issues.
• Support Microsoft Windows and Apple Macintosh operating systems.
• Escalate complex technical issues to senior IT staff or external suppliers.
• Ensure proper recording, documentation, and closure of tickets.
• Report back on issues and challenges to the regional IT Service Delivery manager.
• Report back on issues and challenges to the regional IT Service Delivery manager.
• Ensure IT asset management processes are being followed.
• Manage the e-waste process, aligned to the IT Asset Management process.
• Collaborate and contribute to the broader IT goals.
• Support regional projects alongside the regional IT Service Delivery manager.

• Previous experience in an IT support or technical support role.
• Good knowledge of Microsoft Windows 11.
• Experience supporting Microsoft 365, including Outlook, Word, Excel and Teams.
• Good understanding of computer hardware and peripherals.
• Good communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

• Experience with Microsoft Active Directory and Entra .
• Good knowledge of Apple Macintosh operating systems.
• Familiarity with IT asset management and helpdesk ticketing systems.
• Relevant IT qualifications such as CompTIA A+, Network+ or Microsoft certifications.

• Full-time position.
• Office-based, hybrid or site-based depending on business requirements.
• Occasional out-of-hours support may be required.
• Works under direct supervision performing routine and repetitive duties.
• On-the-job training is received in the area of application support.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously.
To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a…