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Senior CX Team Lead - Tech-Driven SaaS

Listing for: Hibob
Full Time position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 70000 - 110000 GBP Yearly GBP 70000.00 110000.00 YEAR

Job Description & How to Apply Below

Position: Senior CX Team Lead - Tech-Driven SaaS Support

Hibob is seeking an experienced people leader to guide our Senior Customer Experience Specialists and elevate their role as technical leaders within our product pods. You will turn CX priorities into practical plans, coach colleagues, and ensure high standards across escalation and support delivery.

Reporting to the Head of Customer Experience, you will collaborate with Engineering and Product to drive improvements, leverage data to identify root causes, and foster a culture of ownership and

Are you ready to take on the Senior CX Team Lead
- Tech-Driven SaaS Support role at Hibob?

The following role is for a Senior CX Team Lead
- Tech-Driven SaaS Support with Hibob.

Our organisation is growing, and we are hiring a Senior CX Team Lead
- Tech-Driven SaaS Support in United Kingdom.

This role is for the Senior CX Team Lead
- Tech-Driven SaaS Support role at Hibob.

Position Requirements

10+ Years work experience
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