Casualty Claims Handler

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

We are currently recruiting for a Casualty Claims Handler to join our established and experienced Claims Expenses team here at Intact on a hybrid basis.

As a Casualty Claims Handler, you will be responsible for appropriately and promptly investigating and advancing casualty claims to closure, achieving the business objectives and meet the defined customer service proposition.
You will ensure that customers, brokers, third parties and claimants are supported throughout the claims journey by utilising agreed upon claims processes, case laws, and defined strategies.
Your role will impart technical knowledge to resolve queries, reaching and conveying decisions whilst imparting that knowledge to others.

Ideally, you will have experience in working with Casualty Claims, Employer Liability and Public Liability, from either an insurance or legal background. However, if you have experience in complex claims or liability disputes this is also advantageous.
You will be an excellent communicator, effectively building relationships with internal and external stakeholders. You will be experienced in prioritising your workload whilst dealing with multiple priorities.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• 25 days annual leave + bank holidays + buy/sell options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.