Claims Vendor Analyst

Vendor Management

• Working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.
• Identify performance issue trends with vendors and proactively address with internal stakeholders.
• Leverage vendor relationships to organise training to support needs of claims operations.

• Support the due diligence onboarding of new delegated claims administrators (DCAs).
• Support the renewal of delegated claims arrangements.
• Responsible for bordereau management process including: intake, accuracy and timeliness.
• Review the performance of delegated claims administrators and escalating identified issues accordingly.
• Oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied
• Supporting DA suppliers to resolve any identified performance concerns.

• Co-ordination of delegated and expert audits.
• Reviewing outcome of vendor audit process and management of claims actions and performance plans/improvement measures.

Reporting to: Senior Claims Specialist (Vendor)

• Organisation skills
• Stakeholder management skills
• Excel skills
• Prior experience managing bordereau
• Knowledge of delegated authority
• Understanding of claims process and the role vendors play
• Customer focused
• Claims handling experience in a variety of lines of business (both first and third party) would be advantageous.
• Interest in process improvement and automation

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.