Recoveries Claims Handler

About The Role

Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non-fault claims, protecting our customers' interests, and ensuring excess payments are returned promptly where applicable.

Manchester

• Managing recovery activity following non fault claims
• Ensuring recovery documentation accurately reflects financial outlay
• Engaging with third party insurers and solicitors to pursue recoveries
• Protecting customer rights throughout the recovery process
• Returning customer excess payments promptly when recovered
• Delivering against SLAs, financial targets, and productivity measures
• Keeping policyholders proactively updated
• Identifying all potential recovery opportunities and managing them through to conclusion
• Applying Consumer Duty principles in every decision
• Handling vulnerable customers appropriately and making required adjustments
• Keeping up to date with changes in legislation and case law; following correct governance for abandoned recoveries and instalment plans
• Supporting team initiatives and continuous improvement activity

• Experience in insurance or debt recovery is preferred but not essential
• Strong customer service and communication skills
• Confidence handling financial and recovery related conversations
• Good understanding of motor insurance claims
• High attention to detail and accuracy
• Ability to manage and prioritise workload effectively
• Commercial awareness and accountability for outcomes
• A willingness to learn, develop, and challenge yourself
• Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.