Claims Team leader

Working Hours - Monday to Friday - 9am - 17:30pm

Salary - £35,000

A well‑established and rapidly growing organisation within the legal expenses and commercial liability insurance market is seeking an experienced Claims Team Leader to join its expanding Manchester‑based Claims function on a 12 month FTC. This is an exciting time to join a business with ambitious growth plans and strong career development prospects.

The Claims Team Leader will lead, develop, and support a team of 4 Claims Handlers, ensuring all claims are managed efficiently, accurately, and with exceptional customer service. You will play a key role in operational performance, team capability, governance standards, and resource planning.

• Allocate and oversee workloads across the Employment Claims team, ensuring high performance and delivery.
• Ensure accurate reserving, strong indemnity spend control, and proactive claims management.
• Regularly assess team structure and future resource requirements, supporting recruitment where needed.
• Provide clear communication, expectations, and support to the team, while listening and responding to their needs.
• Deliver internal and external reports within agreed deadlines.
• Complete and oversee Claims Quality Audits, Peer Reviews and other governance checks, ensuring actions are tracked and completed.
• Manage relationships with stakeholders, ensuring they receive timely and accurate claims information.
• Keep up to date with industry changes and communicate these effectively to the team.

• Insurance industry experience is beneficial but not mandatory.
• A proactive, innovative Team leader who continuously looks for more efficient ways of working.
• Strong communication and influencing skills with the ability to guide and support others.
• Analytical mindset with the ability to draw conclusions and take appropriate action.

• A leadership role within a growing claims function
• Excellent exposure to strategic claims operations
• Career development opportunities within a rapidly expanding organisation
• A collaborative and supportive environment focused on quality and efficiency