Major​/Complex Senior Loss Adjuster​/Manager

Job Title – Major / Complex Loss Adjuster / Manager

Contract – Permanent

Location – Hertfordshire

Job purpose:

To carry out the loss adjusting of Major Loss, complex and High Net Worth claims including subsidence and escape of oil.

Duties and responsibilities:

• To handle claims in line with company requirements and particularly the demanding service standards of M& CL clients
• To be on call 1 week in 3 for out of hour calls
• To ensure key performance indicator targets are reached and maintained
• To actively progress and control all cases
• Understand Individual client requirements
• Handle customers effectively and fairly in line with HNW insurers requirements
• Be flexible at all times and able to accommodate demanding appointment schedules
• Action all work in line with company and client requirements
• Build effective relationships with clients, brokers and others
• Communicate regularly with all interested parties
• Produce reports of highest quality
• Ensure technical accuracy of the highest standard
• Produce high quality personalised outgoing correspondence
• Work within a team environment to achieve best results either on individual losses or group results
• Interact with existing clients to maintain and further existing relations and procure new business

Skills and Experience

• Required to have previous experience within a similar role
• To be at least progressing towards or completion of ACILA , FCILA or other professional qualifications a preference
• Top quality interpersonal skills
• Ability to work in a fast paced and changing environment
• Dependability and persistence are essential
• Proven track record of general property adjusting and high net worth.
• Experience of major losses is preferable
• Completely flexible approach and adaptable to changing priorities
• Accustomed to working under pressure in a fast pace, demanding environment

For extra information please contact Glen Parker on

Property and Motor Senior Claims Handler