First Response Claims Handler

Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, weve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.

Our story began in Italy, where weve quickly become the number one online motor insurance provider. In fact, were trusted by over 5 million drivers. And now were expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Claims First Responder to join our Claims UK team. Claims First Responders are the first port of call for Prima drivers when something goes wrong.

You will speak to customers to understand what has happened and what damage has been done to their vehicle, so that we can put things right. Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too. You will kick off the process of putting things right, so that our customer can get back on the road as quickly and as seamlessly as possible.

Excited to make an impact? Here are the details What you'll do:
Acting as the first port of call for customers who need to make a claim. You will put customers at ease and kick off the process of putting things right Collecting as much information as the customer can provide about what happened and recording it as accurately as possible; you will ask the right questions in order to get a full picture Proactively verifying and monitoring claims where needed, whilst being alert to potential indicators of fraud to make sure that only genuine claims are progressed (you will of course work closely with, and escalate to, our specialist teams where needed) Establishing liability using our specialist tools, and conducting further investigations where required, working closely with other teams within Prima Using your initiative, not only in specific claims, but also regarding our processes more generally, suggesting ways we can improve how we do things to make things quicker and easier for our customers when they make a claim What were looking for:
Experience in a Claims Handling / FNOL role Excellent written and verbal communication skills Strong attention to detail and problem-solving attitude Comfortable working in a growing / scale-up business environment Desirable:
Knowledge of Motor Insurance and/or Insurance Claims Handling Benefits:
Enjoy hybrid working, with a mix of home and office days; 25 Days Holiday;
Pension plan: salary sacrifice pension scheme 5%. employer contribution, up to 5% employee contribution;
Health & Protection Benefits :
Private Medical Insurance (single cover);
Permanent Health, Insurance (Income Protection);
Life Assurance (Death in Service); EAP, employee assistance programme 24/7.