Complex Motor Claims Team Manager

Join us as a Complex Motor Claims Team Manager to take your career to the next level with a global market leader.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive fair and professional service with empathy and efficiency.

You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values.

The role will require you to work collaboratively and strategically within your peer group and be a strong team player, ensuring robust operational controls and claims governance, as well as providing technical support and sound claims handling judgement to adjusters and ensuring outstanding customer service at all times.

• Manage a team of Claims Adjusters who predominantly handle Third Party Property Damage Motor Claims but may also encompass some credit hire and bodily injury claims.
• Ensure performance against all strategic goals & objectives including the total cost and quality of claim outcomes
• Be responsible for talent development by setting clear goals and objectives for your team and providing regular performance feedback at monthly 121s.
• Ensure adherence to department KPIs & SLAs at all times
• Execute strategic initiatives within the unit to drive a continuous improvement cost of claim control and culture.
• Work collaboratively and closely liaise/work with the key stakeholders both internally and externally
• Responsible for the account management and service delivery for all customers serviced within the team portfolio, ensuring strong relationships are held with Brokers & Customers at all times
• Act as an escalation point for any customer complaints relating to the team and ensuring these are handled efficiently by focusing on the principle of treating customers fairly.
• Promote good file maintenance and record keeping within the department in accordance with the Motor and Global Best Practices.
• Drive high monthly audit scores within our Global Quality Assurance auditing framework.
• Ensure strong team adherence to all compliance and regulatory matters at all times
• Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting

• A sound technical knowledge of Casualty Motor claims and experience of handling claims up to $500,000 USD
• Excellent knowledge of the Pre-Action Protocols for Motor Claims and the legislative/statutory framework governing motor claims.
• Good knowledge/understanding of how the current motor market operates – its challenges and opportunities.
• Strategic mindset and experience of implementing strategies designed to control claims spend and/or enhance customer service delivery.
• Experience in leading and motivating teams to consistently achieve and exceed targets set
• Strong organisational skills and the ability to thrive in a fast-paced environment
• Excellent verbal and written communication skills with the ability to collaborate effectively with stakeholders at all levels
• Problem solver with the ability to provide early solutions

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property…