Professional Indemnity Claims Handler

An established and respected insurance specialist is seeking an experienced Professional Indemnity Claims Handler to join its expanding team. This is a key role providing technical advice, claims handling expertise and client support across professional indemnity and related insurance policies.

The position offers exposure to complex claims, close collaboration with insurers and legal advisers, and the opportunity to contribute to claims trend analysis and risk management initiatives.

You will provide advice and hands‑on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight.

• Provide advice and assistance to clients in the formulation and handling of professional indemnity and related insurance claims
• Liaise and negotiate with insurers, loss adjusters and legal advisers
• Support internal broking and underwriting teams with claims reporting and technical input
• Assist with contract and warranty reviews in line with agreed procedures and guidance frameworks
• Respond to client and internal queries relating to claims advice provided
• Provide technical support to claims and risk management colleagues as required
• Assist senior claims management with administration, reporting and departmental cover
• Support claims trend analysis and contribute to technical articles and bulletins
• Maintain accurate electronic claims records and files

• Understanding of regulatory responsibilities and complaints procedures
• Strong knowledge of general insurance principles and products
• Understanding of underwriting processes and business objectives
• Working knowledge of contract, tort and agency law

• Strong understanding of professional liabilities and professional indemnity insurance
• Awareness of litigation and alternative dispute resolution procedures
• Understanding of collateral warranties and associated insurance implications
  
  Awareness of professional liability risk management techniques
• Familiarity with insurance markets is desirable

• Ability to identify and understand client needs in relation to claims
• Strong negotiation skills with a confident and professional approach
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage priorities and deadlines
• High level of accuracy and attention to detail
• Ability to provide professional advice with reasonable skill and care
• Confidence to escape matters outside of authority or expertise when required

• Proficient in Microsoft Outlook, Word, Excel and Teams
• Experience using insurance systems such as Acturis (desirable)

• Competitive salary of £35,000-£50,000 depending on experience
• Exposure to complex and technically interesting PI claims
• Opportunity to work closely with insurers, legal advisers and senior stakeholders
• Supportive team environment with scope to develop technical expertise

Apply today via NJR Recruitment
, or call quoting the reference NJR
16347

Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer 'no' to key screening questions, we may not be able to contact you.