Senior Claims Adjuster

About AIG

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

We are seeking a Complex Disease Claims Adjuster for Casualty Claims. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro‑active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro‑active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved.
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF).
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced.
• Culture – Take personal responsibility for promoting a ‘can‑do’ attitude and demonstrating a pro‑active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

• Candidates will be able to demonstrate proven experience in an insurance or legal based environment handling some of the most complex disease claims including asbestos, respiratory diseases and occupational cancers but predominantly a caseload of noise induced hearing loss Claims. This includes a good understanding of the end to end claims procedures/processes along with knowledge using claims systems (including MOJ), excel and word.
• Detailed working knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Self‑motivated, proactive team member, while taking individual responsibility for an allocated case load.
• Good problem solving skills.
• Strong communication skills both written and oral.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

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